Senior Service Delivery Manager

As a Senior Service Delivery Manager, the work centres on service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes. It would suit someone who can bring safe driving habits, reliability, and good route discipline to the role.

Where ownership sits

Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services.

What the role carries

Service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes.

What helps the work land well

careful practical judgement. Strong professional approach.

What the role depends on

• Experience working in delivery of similar ITIL aligned services to SLAs.
• Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans.
• Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.

Practical details

• Contractual Management: actively participates in Client / internal contract negotiations * Production of Service Design requirements.