Senior Service Designer

Senior Service Designer focuses on leading on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.

What the role involves

• Leading on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.
• Analysing user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.
• Supporting the Head of User-Centred Design with the development and implementation of a best practice UCD strategy.
• Design sprints with the team, senior stakeholders and users.
• Test digital prototypes with service users.
• Driving awareness of service performance through data and influence the implementation of evidence-based improvements.

Skills and requirements

• Have good experience in designing end-to-end public services and navigating complex policy and operational areas.
• You are expected to have supported a team to effectively deliver change.
• Have created, facilitated, delivered and embedded appropriate approaches to service design.
• Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services.

Confirmed role details

• Mostly remote with adhoc travel to London.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• We have a two-stage interview process for most of our consultants.