Senior Service Desk Analyst (US Hours)

As a Senior Service Desk Analyst (US Hours), the work centres on interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM). It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Role overview

In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office environments. Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services.

Main responsibilities

Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM). "See the world through the eyes of the customer” delivering world class desktop support for all client issues while responding to Level – service tickets. Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft , VMware & Cloud Migration Services.

Requirements

• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.

Job details

• Work model: Remote.
• Additional detail: Bonus opportunities may be available.