Senior Service Desk Engineer

Senior Service Desk Engineer focuses on build, support, test, or improve systems according to the role and technology stack.

What the role involves

• Build, support, test, or improve systems according to the role and technology stack.
• Work through technical issues carefully and keep delivery, documentation, or support activity organised.

Skills and requirements

• My client is looking for an experienced Senior Service Desk Engineer to join their Service Desk team with MSP experience.
• Previous experience working in an MSP environment.
• 3+ years in a second line or senior first line support role.
• Strong working knowledge of Microsoft 365 Administration – Exchange, Teams. SharePoint, OneDrive, InTune, EntraID.

Confirmed role details

• Senior Service Desk Engineer - York - £40,000(DOE) - Hybrid.
• 20 days Holidays (plus bank holidays).
• Christmas shutdown.
• Discounted gym membership.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• Be a key technical figure within the team, sitting between the first and third line.

Known job details

• Pay: £40,000