Senior Technical and Quality Assurance Analyst

Senior Technical and Quality Assurance Analyst focuses on identifying measures and performance indicators and implementing process improvements.

What the role involves

• Identifying measures and performance indicators and implementing process improvements.
• Monitoring the Complaint and Error log and working with teams to manage.
• Resolve complaints satisfactorily to completion.
• Supporting audits covering the AAF, ISO and PASA accreditations.
• Performing the Quality Manager role within the ISO Quality Management System.
• Identifying measures and performance indicators to ensure standards and statutory and legislative requirements are attained.

Skills and requirements

• Several years experience of delivering administration services to Defined Benefit pension schemes.
• APMI, DPA or equivalent professional qualification.
• Experience of Profund, oPen 2 and Intellipen.

Candidate fit

• technical problem-solving, careful delivery, documentation discipline, and clear communication with stakeholders

Additional role context

• Improving on long-accepted industry practices continues to drive us – and our business – forward.
• Lead on improvement activities by identifying technical issues and learning from areas of good practice.