Senior Technical Support Engineer
Job description
The Senior Technical Support Engineer position in Computer Science, Engineering centres on conduct in-depth root cause analysis and drive permanent fixes in partnership with Engineering. It would suit someone who can bring strong professional approach to the role.
How the role is set up
5+ years’ experience in advanced technical support, systems engineering, or a related field. What We're Looking For Post-secondary education in Computer Science, Engineering, or have equivalent experience.
Where someone would start
Conduct in-depth root cause analysis and drive permanent fixes in partnership with Engineering. Own and lead resolution of escalated, high-severity, or cross-system customer issues.
What helps someone build confidence
Strong professional approach.
What is expected
- Deep expertise in supported products, integrations, and system architecture as evidenced by 2+ Magnet certifications or equivalent industry experience.
Job details
- We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
- Work model: Hybrid.
- Additional detail: Flexible working options may be available.
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