Service Administrator

Service Administrator focuses on handle administration, records, scheduling, inboxes, documents, data entry, or office coordination according to the role.

What the role involves

• Handle administration, records, scheduling, inboxes, documents, data entry, or office coordination according to the role.
• Keep systems and information accurate while supporting colleagues, customers, or managers.

Skills and requirements

• Strong customer service experience with the ability to build positive customer relationships.
• Communicate effectively across different audiences.
• Working knowledge of SAP and service administration processes, with the ability to accurately manage service documentation, invoicing, and operational activities.
• Understanding of warranty processes and procedures, including experience supporting retail and warranty repair administration.

Confirmed role details

• Serve as the first point of contact for customers via phone and email, building positive relationships and responding promptly to service-related inquiries and requests.
• Schedule planned and unplanned service events, ensuring efficient allocation of Field and Shop Technicians to meet customer and operational needs.
• Maintain work orders and service documentation within operating systems such as SAP and Cummins Guidanz.
• Manage day-to-day Work in Progress (WIP), ensuring timely follow-up, accurate updates, and completion of service activities.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through