Service Advisor

Customer Service Advisor focuses on be the first point of contact for customers, providing professional and friendly advice on vehicle servicing and repairs.

What the role involves

• Be the first point of contact for customers, providing professional and friendly advice on vehicle servicing and repairs.
• Coordinating service bookings, ensuring smooth communication between customers, technicians, and the workshop team.
• Preparing accurate quotes, invoices, and service plans, keeping customers informed every step of the way.
• Build strong relationships with clients, ensuring their needs are met and their experience is exceptional.
• Work closely with the workshop and parts teams to keep operations running seamlessly and efficiently.
• Driving customer satisfaction and contribute to the dealership’s reputation for excellence.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• £32,000 (based on experience) + £2,000 annual performance-driven bonus.
• Monday to Friday (2 weeks 07:00-17:00, 1 week 09:00-19:00) + 1 in 3 Saturdays (08:00-12:00).
• Are you passionate about delivering exceptional customer service in the automotive industry?
• Join a leading Commercial Vehicle Dealership in Belvedere as a Service Advisor and become the face of their outstanding service team!

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £32,000