Service Advisor

Service Advisor focuses on booking vehicles in, answering queries and keeping customers updated.

What the role involves

• Booking vehicles in, answering queries and keeping customers updated.
• Liaising closely with the workshop team to plan and progress jobs.
• Preparing job cards, completing related administration and invoicing.
• Explaining faults and recommendations clearly, agreeing next steps.
• Presenting and upselling approved products and services.
• Ensuring customer and vehicle records are accurately maintained and up to date.

Skills and requirements

• Established face-to-face customer services experience, ideally within the automotive industry.
• Great people skills and a genuine desire to help.
• Comfortable using IT systems for bookings, job management and invoicing.
• Confident explaining technical information in a clear, customer-friendly way.

Confirmed role details

• Monday to Friday, 8:00am to 6:00pm (1-hour lunch).
• Saturday rota: 1 in 3 Saturdays, 8:00am to 2:00pm, paid as overtime.
• Holiday: holiday entitlement which increases with length of service (plus bank holidays).
• Pension: company pension support.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Repair work—keeping them updated, explaining what’s needed in plain easy to understand detail, whilst making the whole experience as smooth as possible.