Service Advisor

Service Advisor focuses on handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handling enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• With a strong emphasis on customer satisfaction and employee development, this is an excellent opportunity for someone with motor trade experience looking to take the next step in.
• Providing updates and advice on required work, timescales, and costs.
• Liaising between customers and the workshop to ensure a smooth service experience.
• Previous experience as a Service Advisor within the motor trade (essential.

Confirmed role details

• Competitive basic salary with bonus earning potential.

Candidate fit

• A professional, confident, and customer-focused approach.
• Excellent communication and interpersonal skills.
• Supportive, friendly team environment.

Additional role context

• What You’ll Be Doing:Acting as the first point of contact for all service customer.
• Upselling additional services and products where appropriate.
• Ensuring excellent customer satisfaction and building lasting relationships.