Service Advisor

Service Advisor focuses on repair in accordance with the workshop standardisation process.

What the role involves

• Repair in accordance with the Workshop Standardisation Process.
• Ascertain the customers’ automotive problems by listening to customer's description of symptoms.
• Conducting technical visual inspections via the Direct Dialogue Bay.
• Take bookings from walk in customers and upsell Services and accessories.
• Ensure all relevant information is correct by a pre-call to the customer.
• Preparing job cards for future bookings.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• The Centre shares a site with Porsche Central Operations and both the Porsche Retail Group and Porsche Cars Great Britain Head Offices, with shared facilities including an Onsite r.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £34,000 per annum