Service Advisor

Service Advisor focuses on respond to incoming calls and online inquiries, assisting customers and converting leads into sales.

What the role involves

• Respond to incoming calls and online inquiries, assisting customers and converting leads into sales.
• Handling inquiries from customers regarding DPF cleaning, maintenance plans, and fleet services.
• Work collaboratively with the team to meet monthly individual sales targets.
• Provide excellent customer service by understanding customer needs and offering tailored solutions.
• Follow up with prospective customers who have not completed online forms to drive conversions.
• Maintaining accurate records in line with company procedures.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Monday to Friday 08:30 – 17:30, Optional 1 in 3 Saturdays 08:00 - 16:00.
• Known for their expertise in diesel particulate filter (DPF) cleaning and maintenance, they deliver exceptional service to fleet businesses across the UK.
• Competitive salary of £28,000 - £34,000, plus achievable bonus scheme.
• Supportive management structure and a friendly, collaborative team.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £28,000 - £34,000