Service and Customer Support Administrator

This Service and Customer Support Administrator opportunity is built around field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers. It would suit someone who can bring strong professional approach to the role.

Who the work supports

Service and Customer Support Administrator – 12 month FTCRole location – Manchester, UK (hybrid or remote working) Passionately organized? We are looking for a talented Administrator to join Hologic EMEA Case Management team on a 12 month fixed term contract.

How support shows up

Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers. Liaise with internal Service departments to resolve customer issues. Preparing and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs.

The approach that fits

Strong professional approach.

What needs to be in place

• Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous.
• Customer service skills - problem solving abilities.
• Excellent Microsoft Office skills and basic knowledge of ERP user programs.

Job details

• Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activitie.
• If this sounds like you then we may just have the career opportunity for you!
• Have a keen eye for detail?
• Work model: Remote.