Service Delivery Manager

Service Delivery Manager focuses on manage relationships with a “client first” attitude, and become a trusted advisor and escalation point for any issues.

What the role involves

• Manage relationships with a “Client First” attitude, and become a trusted advisor and escalation point for any issues.
• Your role is crucial in ensuring that SLAs and KPIs are met throughout the contract lifecycle, highlighting the value derived from our services.
• Serve as the main point of contact for customers with recurring services.
• Onboard and transition clients smoothly from sales/project to delivery.
• Leading value-creation projects that increase usage.
• Manage distributed teams, including 24/7 operations.

Skills and requirements

• 5 years of experience in a similar role or project management capacity.

Confirmed role details

• Bike 2 Work Scheme.
• Employee Referral Bonus.

Candidate fit

• This role is based from our London office, we support hybrid working.

Additional role context

• Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth.
• We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative.
• Wherever you join us, you’ll be part of a global community shaping the next generation of finance technology.