Service Delivery Manager

Service Delivery Manager focuses on as a service delivery manager, the work centres on alongside client ownership, you will lead.

What the role involves

• As a Service Delivery Manager, the work centres on alongside client ownership, you will lead.
• Develop a Support team, providing clear direction, performance management, coaching, and capability development.

Skills and requirements

• A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client outcomes.
• Proven experience in service delivery or service operations leadership.
• Strong background in people management and team development.
• Confident client-facing communicator with experience running service reviews.

Confirmed role details

• Employer: TEC Partners for more information.
• Work model: Hybrid.
• Norwich (Hybrid).
• This is a pivotal leadership role responsible for service performance, client satisfaction, operational governance, and continual service improvement.

Additional role context

• It would suit someone who can bring safe driving habits, reliability, and good route discipline to the role.