Service Delivery Manager

The Service Delivery Manager position centres on managing relationships with internal stakeholders and external suppliers/vendors. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where ownership sits

End to end ownership and management of service performance, availability, capacity, incidents, and problems impacting service provision. Is responsible and accountable for ensuring that SSE’s cloud services portfolio meets its customer’s requirements, regulatory and security policies.

What the role carries

Manage relationships with internal stakeholders and external suppliers/vendors. Mature existing reporting to measure effectiveness of service delivery, leveraging KPI’s and operational metrics to establish service quality. Overseeing incident, problem, change, release, and configuration management. Review and improve cloud service management processes, policies, and standards, aligning to ITSM standards.

What the role depends on

• Experience implementing industry best practice frameworks and methodologies, preferably ITIL & SIAM.

Practical details

• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.