Service Design Manager

Service Design Manager focuses on maintain, and continuously improve the service design and service transition plan, ensuring alignment with contractual requirements and tfl governance.

What the role involves

• Maintain, and continuously improve the Service Design and Service Transition Plan, ensuring alignment with contractual requirements and TfL governance.
• Ensure all service designs support safe, controlled implementation of changes, minimising disruption to live services and customers.
• Manage service acceptance criteria, system impact assessments, and traceability from business requirements through to delivery and testing.
• Coordinating across suppliers and interfacing parties to ensure integrated service design and clear accountability across the ecosystem.
• Ensure that all service designs meet business objectives, quality, compliance, security, and cost requirements.
• Overseeing production and governance of all service design artefacts, including high-level and low-level designs.

Skills and requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent experience).
• Proven experience in service design and service transition within large-scale, complex IT or systems integration programmes.
• Strong experience in end-to-end service lifecycle, including design, testing, change management, and transition.
• Strong knowledge of multi-supplier environments and interface management, with the ability to coordinate across multiple parties.

Confirmed role details

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Flexible/remote working options.