Service Desk Agent

This Service Desk Agent role is focused on uses MS product and process knowledge along with discretion to respond to tickets. It would suit someone who can bring demonstrates required integrity to ensure excellent client service and retention to the role.

Why this role may suit you

The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service. User support services experiences3 years experience.

What you would be doing

Uses MS product and process knowledge along with discretion to respond to tickets. Work closely with resolver groups, and other functions, to ensure timely updates are sent to client Produce breach and ageing reports for tickets opened by service desk. Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement.

The working style that fits

Demonstrates required integrity to ensure excellent client service and retention.

What you need

• Ability to use sound judgement to escalate an issue to a higher level.
• Demonstrates ability to interact with a variety of stakeholders.
• Relevant IT/Computing degree.