Service Desk Analyst

This Service Desk Analyst role in Castleford, West Yorkshire is focused on with a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. It would suit someone who can bring safe working habits, organisation, and practical judgement to the role.

Where ownership sits

The Group, headquartered in Castleford, West Yorkshire, employs around 3,000 people in the UK and Europe. PTSG was founded in 2007 to fulfil an industry need for a single provider of multiple specialist services to the construction and FM sectors.

What the role carries

With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. Whether site-specific or nationwide, our packages deliver consistent, scalable service with precision and professionalism. There will also be the occasional need to travel to our Nottingham office to support users based there.

What helps the work land well

careful practical judgement. Supporting Microsoft 365 applications, collaboration tools, and business-specific systems.

What the role depends on

• Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking.

Practical details

• This is a Full Time, permanent role, working 8am to 5pm Monday to Friday.
• Be based from our Corby office (NN17 4AX) on a hybrid working basis.
• Work model: Hybrid.
• Additional detail: Hybrid working.

Requirements mentioned

• First Aid

Job details

• Benefits mentioned: Hybrid working