Service Desk Analyst

Service Desk Analyst focuses on responding to user inquiries via phone, email, chat, and ticketing systems.

What the role involves

• Responding to user inquiries via phone, email, chat, and ticketing systems.
• Acting as the initial point of contact for IT issues and accurately logging and tracking incidents.
• Diagnosing and resolving common IT problems and escalating complex issues to appropriate support teams.
• Demonstrating a solid understanding of IT infrastructure and end‑user systems.
• Using IT service management and ticketing tools effectively to manage workloads.
• Documenting all incidents, resolutions, and actions taken in a clear and accurate manner.

Skills and requirements

• Technical proficiency at Level 1.5 support.

Confirmed role details

• Are you looking to start or develop your career in IT support within a structured, enterprise environment?
• We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
• Build strong communication and problem‑solving skills in a real‑world IT environment.
• Gain exposure to enterprise‑scale IT operations and service management practices.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling