Service Desk Analyst (End User Computing Analyst)

This Service Desk Analyst (End User Computing Analyst) role is focused on developing and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles. It would suit someone who can bring strong professional approach to the role.

Role overview

This role operates on a rotating shift pattern between 08:00 and 18:00, working 40 hours per week. Due to an internal promotion, we are seeking a proactive, customer‑focused Service Desk Analyst (End User Computing Analyst) to join our Global Technology Team based in Uxbridge.

Main responsibilities

Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles. Monitoring the Service Desk queue within Jira, reassigning tickets where required. Troubleshoot, diagnose and fix faulty user equipment and operating systems.

What helps someone succeed

Strong professional approach.

Requirements

• Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams.
• Experience working within a service desk role / environment before.
• Previous experience working with a ITSM tool before, ideally Jira.