Service Desk Analyst (French Speaking)

This Service Desk Analyst (French Speaking) role is focused on address and resolve non-major incidents and service requests, logging all activity in ServiceNow. It would suit someone who can bring strong professional approach to the role.

Who the work supports

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

How support shows up

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow. Create/update knowledge articles to support First Call Resolution and self-service. Delivering excellent customer service and professional support.

The approach that fits

Strong professional approach.

What needs to be in place

• Knowledge of Microsoft Office365 and standard network tools.
• Good experience in a Service Desk or similar IT support environment.
• ITIL V4 / ITSM certification preferred.

Job details

• Call rotations to ensure 24/7 support coverage.
• Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.
• Complete training objectives and uphold Sysco’s Mission and Values.
• Additional detail: Training or development support may be provided.