Service Desk Analyst

This Service Desk Analyst opportunity is built around ensure timely logging of emails in ITSM Tool. It would suit someone who can bring patience, troubleshooting discipline, clear communication, and accurate ticket handling to the role.

Where the work sits

This will be covering core shifts which are Monday to Friday between 8am- 4.30pm/8:30am-5pm. To provide IT support & preventative maintenance for all contracts.

Technical work involved

Ensure timely logging of emails in ITSM Tool. Record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group. To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc.

What helps in this technical setting

Patience, troubleshooting discipline, clear communication, and accurate ticket handling.

Practical details

• Additional detail: Holiday allowance.

Technical skills and experience

• Previous experience working in a 1st line role or similar.
• 25 days paid holiday with the option to buy/ sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).

Job details

• Benefits mentioned: Holiday allowance