Service Desk Analyst

This Service Desk Analyst opportunity is built around to resolve those incidents/service requests classified as First-Line-Fix, password resets and account reactivations/deactivations etc. It would suit someone who can bring strong professional approach to the role.

How the role is set up

This will be covering core shifts which are Monday to Friday between 8am. To ensure comprehensive documentation of procedures are maintained, and to ensure that system documentation and support process is regularly reviewed.

Where someone would start

To resolve those incidents/service requests classified as First-Line-Fix, password resets and account reactivations/deactivations etc. To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool. To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs.

What helps someone build confidence

Strong professional approach.

What is expected

• Previous experience working in a 1st line role or similar.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Job details

• Additional detail: Training or development support may be provided.

Requirements mentioned

• Excel