Service Desk Analyst

As a Service Desk Analyst, the work centres on maintaining physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. It would suit someone who can bring strong professional approach to the role.

How the role is set up

Applies company policies and procedures to resolve routine issues. What this Job Entails: The Service Desk Specialist I will support one of Astreya’s key clients.

Where someone would start

Maintaining physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. Help support access to corporate network/wireless and applications both on the network as well as over VPN. Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

What helps someone build confidence

Strong professional approach.

What is expected

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
• Must have the ability to move from place to place within an office environment.
• Strong interpersonal and customer service skills.

Job details

• Additional detail: Training or development support may be provided.