Service Desk Manager

The Service Desk Manager position centres on managing and optimizing the 24x7 service desk shift rotation. It would suit someone who can bring strong professional approach to the role.

What the work leans on

The 24x7 Engineer answers and logs technical support calls for a variety of networking and security products. As a Service Desk Manager, you will lead an international team of 24/7 desk service engineers.

Where the technical work sits

• Managing and optimizing the 24x7 service desk shift rotation.
• HR and operational management of the 24/7 service desk team.
• Processing design, implementation, documentation, and development.

Technical requirements

• Relevant experience in leading support teams (3-5 years in a similar role).

What helps delivery stay steady

Strong professional approach.

Practical details

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Our programs are tailored to your country to best accommodate your lifestyle.
• Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.