Service Desk Manager
Job description
Air IT is looking for a Service Desk Manager, with the role focused on maximising the performance of team leaders and technical engineers through clear objectives, regular 1‑to‑1s and ongoing development. It would suit someone who can bring clear communication, discretion, and organised people-process support to the role.
Why this role may suit you
Maximising the performance of team leaders and technical engineers through clear objectives, regular 1‑to‑1s and ongoing development. Leading and inspiring the Service Desk team to deliver a high‑performing, customer‑focused support service.
The working style that fits
careful practical judgement. Strong professional approach.
What you need
- Proven experience leading and managing a Service Desk function.
- Experience managing major incidents in a fast‑paced environment.
- Experience working within an MSP or similar environment.
Practical information
- Joining Air IT means unlocking a world of perks and opportunities, including:.
- AirPerks Rewards Platform (shopping discounts, AirCoins, recognition).
- Virtual GP (24/7 access for you & family).
- EV Car Scheme (launched Feb 2026).
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