Service Desk Team Leader

The Service Desk Team Leader position centres on supporting service and sales desk teams, promoting a high-performance, customer-first culture. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Why this role may suit you

As a Service Desk Team Leader, you’ll be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service. Ensure seamless communication between field engineers, the workshop, and customers.

Management responsibilities

Support service and sales desk teams, promoting a high-performance, customer-first culture. Coordinate field engineers to minimise delays and improve response times. Overseeing workload allocation.

Practical information

• Witham, Chelmsford, Braintree, Colchester.
• Up to £32K – Pension – 25 days Annual Leave (plus BH 32 days total) – Employee Assistance Program – Free Parking – Life Assurance – Mon to Fri NO Weekends.
• Shift pattern: Weekends.
• Additional detail: Pension support may be included.

Job details

• Benefits mentioned: Pension, Holiday allowance, Training