Service Manager

Service Manager focuses on manage, and motivate the service department to deliver exceptional customer service and performance.

What the role involves

• Manage, and motivate the service department to deliver exceptional customer service and performance.
• Ensure all workshop and service processes meet manufacturer and company standards.
• Drive departmental KPIs including efficiency, profitability, and customer satisfaction.
• Ensure strong financial performance across the department.
• Support team members through coaching, appraisals, and ongoing training.
• Ensure compliance with all health & safety and regulatory requirements.

Skills and requirements

• Proven experience in a Service Manager or senior aftersales management position within the automotive industry.
• Strong knowledge of workshop operations and dealership service processes.
• Confident using systems and technology to manage performance and reporting.
• Strong customer focus with the ability to build lasting relationships.

Confirmed role details

• Monday – Friday 08:30 – 18:00.
• Competitive basic salary up to £55,000.
• Realistic OTE up to £70,000.
• 23 days annual leave plus bank holidays.

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication

Known job details

• Pay: £55,000