Service Manager

This Service Manager opportunity is built around leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Role overview

Undertaking appraisals with your team every September and following up with regular 121s and PDPs. Care from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).

Main responsibilities

Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met.

What helps someone succeed

careful practical judgement. Exceptionally organised – always knows how the team and site is performing, leads by example and knows how to delegate to add value to your teams and the business.

Requirements

• You possess extensive motor industry experience, in a service position at management level.
• Must be experienced inpeople management, particularly in terms of achievement through teams.
• Worked in commercial vehicles in a management role preferably service manager.

Job details

• Long service recognition and annual leave increase after 5 years’ service.
• 23 days of annual leave per year PLUS Bank Holidays.
• Take overall responsibility for the Kidderminster branch, ensuring the service department thrives while maintaining oversight of site productivity and profitability.
• Our client is looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around the.