Service Manager

This Service Manager role is focused on managing the successful transition of new or amended operational IT products, projects and/or services into production. It would suit someone who can bring warm, steady communication with children and families to the role.

Where ownership sits

But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. Provide Service Design related feedback for project planning and delivery.

Management responsibilities

Managing the successful transition of new or amended operational IT products, projects and/or services into production. Communicate major risks and complex issues associated with the delivery of the change. Work with teams to support and guide them through a successful project implementation, articulating the ways in which the change will affect users on a day-to-day basic.

Leadership skills and experience

• The post-holder must be qualified to ITIL Foundation, Prince2/MSP Practitioner, and ideally, Management of Risk Practitioner.
• Strong project management skills, with a proven track record of delivery to time, cost and quality.
• Strong relationship skills to enable communication at all levels in both Practice Areas and Business Services.

Practical details

• Work model: Hybrid.
• Additional detail: Additional staff or wellbeing benefits may be available.