Service Manager

Service Manager focuses on overseeing the daily running of supported living services.

What the role involves

• Overseeing the daily running of supported living services.
• Maintaining full compliance with CQC regulations and internal policies.
• Monitoring occupancy, staffing levels, and service performance.
• Leading service improvement plans where required.
• Managing service budgets and authorised expenditure.
• Ensure efficient use of resources across services.

Skills and requirements

• Experience managing supported living or residential care services.
• Experience leading and managing teams within regulated care environments.
• Experience with safeguarding and risk management.
• NVQ Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication

Additional role context

• Manage staffing rotas and agency usage effectively.
• Lead audits, inspections, and quality assurance processes.
• Maintain accurate service documentation and records.