Service Operations Lead

As a Service Operations Lead, the work centres on providing oversight of BAU IT operations across Incident, Major Incident, Problem and Change. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Work model: On-site
• Havant (50% Onsite).
• Rate: £550-£650/day (Inside IR35).
• This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition.

Likely focus of the role

• Provide oversight of BAU IT operations across Incident, Major Incident, Problem and Change.

Requirements mentioned

• Strong experience in IT service operations in an outsourced.
• Deep hands-on experience across ITIL processes (Incident, Major Incident, Problem, Change).
• Proven track record managing major incidents and high-pressure situations.