Service Specialist

This Service Specialist opportunity is built around supporting the success of our dedicated 24/7 control room team as a Service Specialist. It would suit someone who can bring be a confident, outgoing, and enthusiastic individual who is keen to work in an expanding team within a growing business to the role.

Known job details

• Pay: £13.50 per hour
• Contract: Contract
• Shift: Nights
• Be based from our Control Room in Enfield, incorporating 12 hour day and night shifts, providing an excellent work life balance through a 4 on, 4 off shift rotation.
• Salary of £13.50 per hour, on a fulltime and permanent contract of employment.
• Excellent work life balance working on a 4on &4off shift pattern (You must be available for both days 07:00-19:00 & nights 19:00 shifts).
• Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week.

Likely focus of the role

• Supporting the success of our dedicated 24/7 control room team as a Service Specialist.
• Liaise with other departments to provide quick and effective query resolutions for both our clients and supply network.
• Driving 'best in class' performance from our supply network through our bespoke operational platform and mobile app. You will also be required to allocate jobs to the network through.

Requirements mentioned

• Task and prioritise your workload within your role, as enquires will come via range channels such as phone, e-mail, and live chat.
• Be responsible for all aspects of customer concerns, conducting investigations both internally and externally, whilst providing comprehensive responses and incident reports for our.