Site Reliability Engineer

WTW Cambridge, England Posted 3 days ago

Full Time
Hybrid

Job description

Join Insurance Consulting and Technology (ICT) during a transformative period aimed at enhancing customer and business value. You'll be part of a high-performing team renowned for quality delivery, rapid development, and team spirit. We have won the award three years in a row. Igloo is embarking on new and exciting uses of their technology. This role will have the opportunity to help the team and product deal with exciting, complex and large-scale client propositions where observability will be essential and help transform how the product is designed and deployed. 

You will join a cross-team guild of Site Reliability Engineers, which enables you to not only influence direction within your product family, but to also help shape how we handle observability and monitoring across ICT. This role is open to flexible and hybrid working arrangements, with presence in the Cambridge office a minimum of two days per week. 

The Role

  • Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our client-facing services 
  • Maintain and configure observability platforms such as Datadog 
  • Proactive monitoring of production and other environments to ensure stability, availability, security and integrity 
  • Design and implement automation and processes to improve the efficiency and effectiveness of the teams and other support functions 
  • Engage with business stakeholders to gather requirements, address concerns, and provide updates on projects and system status 
  • Contribute to the design, build and operational management of the services
  • Lead incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues 
  • Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles 
  • Participate in on-call rotation to provide support and ensure system uptime 
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