Site Reliability Technical Lead

Site Reliability Technical Lead focuses on incident management: lead root cause analysis (rca) when issues occur and contribute to optimizing the incident response process and framework.

What the role involves

• Incident Management: Lead Root Cause Analysis (RCA) when issues occur and contribute to optimizing the incident response process and framework.
• Automation: Drive automation initiatives across the team to reduce operational toil and improve system efficiency.
• Planning and Delivery: Lead technical estimation and feasibility assessments, ensuring plans are realistic and aligned with team capacity. Contribute to structured release planning.

Skills and requirements

• Platform Scale: Proven experience operating platforms serving a high volume of requests (~1000 req/sec).

Candidate fit

• automation discipline, troubleshooting, documentation, and confidence with operational reliability

Additional role context

• Our MIS and school management tools are already making a difference in over 7,000 schools and trusts.
• Cloud Systems: Extensive expertise with AWS and distributed cloud architectures.
• System Design: Expert understanding of distributed systems, microservices, and resilience patterns.

Known job details

• Pay: £80,000 - £90,000