Snr. Fleet Experience Manager

As a Snr. Fleet Experience Manager, the work centres on report and take action on customer feedback data to identify. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Where the work sits

They will innovate new mechanisms for capturing feedback and building programs to remove key pain points for our partners. They will have responsibility for launching new and exciting value-added services.

How the role works day to day

Report and take action on customer feedback data to identify. Drive opportunities to improve the level of service GFP offer to our customers. Identify ways to enhance measurement and performance, for example by combining sentiment data (qualitative) with service benchmarking (quantitative).

What needs to be in place

• The Senior Fleet Experience Manager will be responsible for expanding our listening mechanisms for our partners to ensure we are providing the best level of service.
• Bachelor's degree in a related field.
• Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization.