Soft Services Manager

As a Soft Services Manager, the work centres on managing all cleaning operations including daily maintenance cleaning, deep cleaning programs, specialized surface treatments, and periodic intensive cleaning projects. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Contract: Full-time
• Work model: On-site
• Shift: Weekends
• 1 Broadgate,Liverpool Street, London EC2.
• Full Time, fully site-based.
• We're recruiting an experienced Soft Services Manager to lead service excellence in a brand-new, flagship London headquarters.
• In this new role, you'll play a key role in ensuring a smooth transition, setting service standards from day one, and delivering a 5-star workplace experience.

Likely focus of the role

• Overseeing all cleaning operations including daily maintenance cleaning, deep cleaning programs, specialized surface treatments, and periodic intensive cleaning projects.
• Develop and implement cleaning schedules that optimize coverage while minimizing disruption to building operations.
• Monitoring cleaning quality through systematic inspections, occupant feedback, and standardized assessment protocols to ensure consistently high standards across all areas.

Requirements mentioned

• Minimum 3-5 years of experience in commercial cleaning operations with at least 2 years in a supervisory or management capacity.
• Demonstrated experience managing large-scale cleaning contracts and leading cleaning teams in commercial or institutional environments.
• Proven ability to lead, train, and motivate cleaning teams in demanding operational environments.