Sr Cloud Platform Administrator

Sr Cloud Platform Administrator focuses on delivering exceptional customer service with a customer-first mindset, continuously seeking ways to improve support and service delivery.

What the role involves

• Delivering exceptional customer service with a customer-first mindset, continuously seeking ways to improve support and service delivery.
• Provide operational support for global PSD/Partner batch jobs and automations, ensuring reliability and performance across deployments.
• Handling daily tasks through SAS Cloud ticketing systems, following CIS best practices and IT Service Management principles to meet SLA requirements.
• Maintain comprehensive service documentation, including runbooks, knowledge base articles, and internal wiki content.
• Provides quality assurance internal review for other members of the group.
• Provide service leadership for local teams by managing service queues and assigning tickets based on team procedures.

Skills and requirements

• Bachelor's degree in Computer Science, Mathematics, Statistics, or related quantitative field.
• Ability to script or write software programs that acknowledge the peculiarities of the underlying machine architecture.
• Ability to hold or be eligible to obtain UK Secuirty Clearance (SC or higher).
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Confirmed role details

• UK-Glasgow Requisition ID 20069310 Job Category Information Technology Travel Requirements None Sr Cloud Platform Administrator - Hybrid, Marlow, London or Glasgow, UK.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through

Additional role context

• Install SAS Enterprise software and solutions, while managing and troubleshooting mid-tier and container-based applications in cloud environments.