Sr. Customer Delivery Manager

Sr. Customer Delivery Manager focuses on develop and execute project-specific onboarding plans mapping contract deliverables, timelines, resource requirements, success criteria, and risk mitigation strategies.

What the role involves

• Develop and execute project-specific onboarding plans mapping contract deliverables, timelines, resource requirements, success criteria, and risk mitigation strategies.
• Lead Customer Onboarding Kickoff Meetings with Business Development, Solutions Architecture, and customer stakeholders - establishing workstream owners, timelines, and reporting ca.
• Orchestrate cross-functional execution across Product, Engineering, Operations, contract processing, Customer Delivery Engineers, Field Support Providers, system integrators, and c.
• Provide structured customer communication (weekly/bi-weekly status reports) managing expectations through transparency.
• Coordinating workstream execution including Assisted Ordering, Leo Console setup, Network Integration, site activation, and acceptance testing.
• Deliver Project Closeout Packages for handoff to post-deployment support teams.

Skills and requirements

• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
• Experience in hands-on infrastructure, troubleshooting, systems administration, networking, Dev.
• Experience leading cross-functional teams to deliver products and projects on tight deadlines.
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

Confirmed role details

• As a Senior Customer Delivery Manager (CDM) in GES, you are the customer's single point of contact from contract signature through production deployment.