Sr. Technical Account Manager

Sr. Technical Account Manager focuses on serve as the primary post-deployment technical point of contact for a portfolio of high-complexity emea enterprise accounts.

What the role involves

• Serve as the primary post-deployment technical point of contact for a portfolio of high-complexity EMEA enterprise accounts.
• Provide strategic technical guidance to help customers plan expansions, implement solutions, and optimize network performance.
• Supporting Quarterly Business Reviews (QBRs) with customer executives, presenting performance data, roadmap alignment, and optimization recommendations.
• Provide structured, data-driven customer feedback to Product and Engineering teams.

Skills and requirements

• Bachelor's degree in a STEM field, or equivalent industry experience.
• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
• Experience leading in a customer-facing role in the technology industry or equivalent.
• Experience managing executive customer relationships and key business stakeholders.

Candidate fit

• relationship management, commercial awareness, communication, and organised follow-through

Additional role context

• Work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their busine.