Staff ML Research Engineer

Staff ML Research Engineer focuses on backed by top-tier investors and trusted by leading brands across multiple industries, the company is redefining how businesses deliver customer support at scale.

What the role involves

• Backed by top-tier investors and trusted by leading brands across multiple industries, the company is redefining how businesses deliver customer support at scale.
• Develop models for customer support tasks that outperform closed-source alternatives.
• Experiment with small open-source models to drive significant latency reductions.
• Break down ambiguous research ideas into clear, iterative milestones.

Skills and requirements

• 3+ years of experience in AI/ML engineering or research.
• Proven track record delivering AI/ML projects from concept to production.
• Hands-on experience fine-tuning and deploying LLMs in production.
• Prior experience with multi-modal models.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• A fast-growing, well-funded AI startup building next-generation conversational AI agents for enterprise customers.
• Resolve complex issues with precision.
• Join a Research team focused on building the most advanced conversational AI agents in the market - systems that understand context, respond with genuine empathy.