Store Manager

Store Manager focuses on offering customers a high level of service through styling advice, product knowledge and store experience.

What the role involves

• Offering customers a high level of service through styling advice, product knowledge and store experience.
• Analysing selling information and taking responsibility for the store sales performance.
• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service.
• Leading recruitment and ensuring induction and training of new starters is carried out well.
• Identifying future talents and putting together development plans to support their progression.

Skills and requirements

• Minimum 1-2 years of experience as Store Manager.
• Good understanding of KPIs/selling reports, budgeting turnover and workforce hours.
• Understanding of store operation routines (delivery, stock, inventory, etc.).
• Good knowledge of best practice in employee relations.

Confirmed role details

• All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
• Maintain inclusive, diverse and equitable workplaces throughout our organisation.
• Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.

Candidate fit

• You build a well-functioning team & embrace different points of view.
• Supporting others to grow by giving constructive feedback and encouraging their learning and development.
• You communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectives.