Store Manager

Store Manager focuses on act as a brand ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example.

What the role involves

• Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example.
• Driving team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices.
• Leading the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on t.
• Develop Clienteling Strategies.
• Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team, in partnership with LST and DSM, and to elevate the experience.
• Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types, following the brand’s selling experience, enhancing italianness and hospitality.

Skills and requirements

• The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience.

Confirmed role details

• CARE) and the resources and challenge the status quo to bring innovation.
• Ensure smooth organization of the team (front, back.
• Develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities.
• Cultivate inclusivity while managing and developing multicultural teams.

Candidate fit

• retail leadership, commercial awareness, organisation, and customer focus