Summer Homestay Coordinator

Summer Homestay Coordinator focuses on processing & maintaining homestay accommodation records using the ef’s own accommodation database.

What the role involves

• Processing & maintaining homestay accommodation records using the EF’s own accommodation database.
• Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations.
• Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary.
• Ensuring student details are provided accurately each week for arriving and departing students.
• Provide a high level of customer service to our students and hosts.
• Supporting students and host families with move and transfer requests when necessary.

Skills and requirements

• Previous experience in telesales and/or face-to-face customer service experience.
• Excellent communicator with students, colleagues, and external clients.
• Able to remain calm under pressure & to diffuse potentially difficult situations.
• All offers are subject to a clear enhanced DBS check and two references.

Confirmed role details

• Full-time, 5 days per week.
• Fixed-term contract from either 1st April or 1st June – end of summer season in August 2026.
• Potential for extension/permanent employment.
• EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.

Additional role context

• With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities.