Supervisor Service Desk

This Supervisor Service Desk opportunity in Libertyville, Illinois is built around act as an escalation point for complex technical issues, executive support needs, and major incidents. It would suit someone who can bring strong professional approach to the role.

Where ownership sits

Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and he.

What the role carries

Act as an escalation point for complex technical issues, executive support needs, and major incidents. Overseeing incident and service request intake, prioritization, assignment, escalation, and resolution through ITSM tools. Coordinating communications during service disruptions and outages.

What helps the work land well

Strong professional approach.

What the role depends on

• Occasional lifting of materials up to 15 pounds may be required.
• Bachelor’s Degree with 8-12 years of related experience.
• Travel frequently, including overnight and occasional weekend travel.

Practical details

• Shift pattern: Weekends.
• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training