Support & Administration Manager

The Support & Administration Manager position centres on leading and manage the Support & Administration team, ensuring high-quality, timely delivery of rostering, administration and compliance support across the East region. It would suit someone who can bring strong professional approach to the role.

Role overview

Reporting to the Head of Stations South East, as a Support & Administration Manager, you will play a pivotal leadership role in enabling compliant and high-quality customer service. This role involves varied working hours, including peak-time coverage and some weekend working, as well on-call duties.

Main responsibilities

Leading and manage the Support & Administration team, ensuring high-quality, timely delivery of rostering, administration and compliance support across the East region. Supporting the Head of Stations South East and Customer Service Management teams with practical, hands-on guidance to deliver a safe, punctual and customer-focused railway. Maintaining accurate records, trackers, reports and systems (including SharePoint and intranet content) to support operational delivery.

What helps someone succeed

Strong professional approach.

Requirements

• Experience leading, engaging and developing teams in a fast-paced environment.

Job details

• Wellbeing Support:24/7 employeeassistance, eyecare vouchers, flu jabs, and physiotherapy services.
• £42,000 per annum during probation, rising to £45,000 per annum following successful completion of probation.
• With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk.
• Travel Discounts:Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

Requirements mentioned

• DBS check