Support Assistant

This Support Assistant role is focused on contribute to triaging customer support requests, either resolving them directly or directing them to the correct internal team. It would suit someone who can bring strong professional approach to the role.

Who the work supports

This is an opportunity to work closely with our Solutions team to help shape processes and the future of the organisation. A purpose-built tooling for on-brand messaging that resonates wherever people are.

How support shows up

Contribute to triaging customer support requests, either resolving them directly or directing them to the correct internal team. Responsible for managing first-line support for the platform, helping customers solve issues and optimise their usage. Create and deliver support processes, procedures and workflows that ensure customers queries are resolved in a timely and efficient manner. Reporting to internal stakeholders on su.

The approach that fits

Strong professional approach.

What needs to be in place

• Be a collaborative partner with the product team to ensure customers have an exceptional experience with the product.
• Previous experience with Itercom / support ticket systems.
• Knowledge of Email service providers and digital marketing systems a bonus.

Job details

• 💰– Pension (UK)the Company pay 3% and employee pays 5%.
• 💃 - A fun, friendly, and comfortable remote working environment.
• 🏖 - Flexible leave + 8 Bank Holidays.
• 🧠 - Access to Learning Management System – Talent LMS.