Support Consultant

Support Consultant focuses on · liaising with 3rd line development teams and 3rd party providers.

What the role involves

• · Liaising with 3rd line development teams and 3rd party providers.
• · Carry out/manage/own technical changes (RFCs) in line with ITIL processes.
• · Monitor incidents/service requests in accordance with ISO20000-1 processes.
• · This is a site-based role in Fareham, with occasional remote work for specific tasks.

Skills and requirements

• · Proficiency in Microsoft Business Applications (Excel, Word, Outlook).
• · Experience with Microsoft Windows 10 and Windows Server up to 2016.

Confirmed role details

• 2 x days (07:00 – 19:15), 2 x nights (19:00 – 07:15), followed by 4 days off.
• This is a 24/7/365 shift rotation with no flexibility for standard office hours.
• The Support Consultant will deliver application and systems support, incident triage, resolution, and proactive maintenance.
• Maintain NPPV3 and SC clearance.

Candidate fit

• We pride ourselves in offering an excellent benefits package, including an above average pension scheme.
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).

Additional role context

• Support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
• Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible.
• We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.