Support Developer

The Support Developer position centres on the investigation of issues logged by customers and recommending resolution options. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where the work sits

This will include development of enhancements, answering how-to questions, resolving faults and providing technical upgrade assistance and troubleshooting. The role of the Support Developer (G3) is to deliver outstanding service to customers that are using Quantios G3.

Technical work involved

Responsible for the investigation of issues logged by customers and recommending resolution options. Liaise with the customer via telephone and desktop sharing to aid the investigation of issues. Ensure delivery against agreed customer service levels.

Technical skills and experience

• We have over 30 years' experience in servicing the specific technology needs of the Trust, Private Client, Corporate Services and Fund Administration sectors.
• 5+ years' experience in providing customer service.
• COBOL development experience is a MUST as required for this role.